/* =====================================================
   Service CSP - ServiceNow-Style Enterprise UI
   ===================================================== */

/* CSS Variables - ServiceNow Color Palette */
:root {
    --sn-primary: #032D60;
    --sn-primary-light: #0A4D8C;
    --sn-primary-lighter: #1B6EC2;
    --sn-accent: #17B169;
    --sn-accent-hover: #14995C;
    --sn-danger: #E02020;
    --sn-warning: #FF9F00;
    --sn-info: #1B96FF;
    --sn-success: #2ECC71;
    --sn-surface: #F4F6F9;
    --sn-bg: #ECEEF1;
    --sn-white: #FFFFFF;
    --sn-dark: #1D1D1D;
    --sn-text: #333333;
    --sn-text-secondary: #666666;
    --sn-text-muted: #999999;
    --sn-border: #D6D6D6;
    --sn-border-light: #E8E8E8;
    --sn-sidebar-width: 250px;
    --sn-topbar-height: 50px;
    --sn-radius: 4px;
    --sn-radius-lg: 8px;
    --sn-shadow: 0 1px 3px rgba(0,0,0,0.08), 0 1px 2px rgba(0,0,0,0.06);
    --sn-shadow-md: 0 4px 6px rgba(0,0,0,0.07), 0 2px 4px rgba(0,0,0,0.06);
    --sn-shadow-lg: 0 10px 25px rgba(0,0,0,0.1);
    --sn-transition: all 0.2s ease;
    --sn-font: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;

    /* SLA Colors */
    --sla-green: #2ECC71;
    --sla-amber: #F39C12;
    --sla-red: #E74C3C;

    /* Priority Colors */
    --priority-critical: #E74C3C;
    --priority-high: #E67E22;
    --priority-medium: #F1C40F;
    --priority-low: #3498DB;
}

/* Reset & Base */
*, *::before, *::after {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

html {
    font-size: 14px;
    scroll-behavior: smooth;
}

body {
    font-family: var(--sn-font);
    color: var(--sn-text);
    background: var(--sn-bg);
    line-height: 1.5;
    -webkit-font-smoothing: antialiased;
}

a { color: var(--sn-info); text-decoration: none; }
a:hover { text-decoration: underline; }

/* ---- LOGIN PAGE ---- */
.login-page {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, var(--sn-primary) 0%, var(--sn-primary-light) 50%, var(--sn-primary-lighter) 100%);
    padding: 20px;
}

.login-container {
    width: 100%;
    max-width: 420px;
}

.login-card {
    background: var(--sn-white);
    border-radius: var(--sn-radius-lg);
    box-shadow: var(--sn-shadow-lg);
    padding: 40px;
}

.login-logo {
    text-align: center;
    margin-bottom: 32px;
}

.login-logo i {
    font-size: 40px;
    color: var(--sn-primary);
    margin-bottom: 12px;
    display: block;
}

.login-logo h1 {
    font-size: 22px;
    font-weight: 700;
    color: var(--sn-primary);
    margin-bottom: 4px;
}

.login-logo p {
    color: var(--sn-text-muted);
    font-size: 13px;
}

/* ---- FORMS ---- */
.form-group {
    margin-bottom: 18px;
}

.form-group label {
    display: block;
    font-weight: 500;
    margin-bottom: 6px;
    color: var(--sn-text);
    font-size: 13px;
}

.form-group label .required {
    color: var(--sn-danger);
}

.form-control {
    width: 100%;
    padding: 9px 12px;
    border: 1px solid var(--sn-border);
    border-radius: var(--sn-radius);
    font-size: 14px;
    font-family: var(--sn-font);
    color: var(--sn-text);
    background: var(--sn-white);
    transition: var(--sn-transition);
    outline: none;
}

.form-control:focus {
    border-color: var(--sn-info);
    box-shadow: 0 0 0 3px rgba(27, 150, 255, 0.15);
}

.form-control::placeholder {
    color: var(--sn-text-muted);
}

select.form-control {
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23666' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 12px center;
    padding-right: 32px;
}

textarea.form-control {
    resize: vertical;
    min-height: 80px;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}

.form-error {
    color: var(--sn-danger);
    font-size: 12px;
    margin-top: 4px;
}

/* ---- BUTTONS ---- */
.btn {
    padding: 8px 18px;
    border: 1px solid transparent;
    border-radius: var(--sn-radius);
    font-size: 14px;
    font-weight: 500;
    font-family: var(--sn-font);
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: var(--sn-transition);
    text-decoration: none;
    line-height: 1.4;
}

.btn:hover { text-decoration: none; }
.btn:disabled { opacity: 0.6; cursor: not-allowed; }

.btn-primary {
    background: var(--sn-primary);
    color: var(--sn-white);
    border-color: var(--sn-primary);
}
.btn-primary:hover { background: var(--sn-primary-light); }

.btn-success {
    background: var(--sn-accent);
    color: var(--sn-white);
}
.btn-success:hover { background: var(--sn-accent-hover); }

.btn-danger {
    background: var(--sn-danger);
    color: var(--sn-white);
}
.btn-danger:hover { background: #C0392B; }

.btn-warning {
    background: var(--sn-warning);
    color: var(--sn-white);
}

.btn-info {
    background: var(--sn-info);
    color: var(--sn-white);
}
.btn-info:hover { background: #0D7FE9; }

.btn-outline {
    background: transparent;
    color: var(--sn-text);
    border-color: var(--sn-border);
}
.btn-outline:hover { background: var(--sn-surface); }

.attachment-link {
    background: none;
    border: 0;
    color: var(--sn-info);
    cursor: pointer;
    font: inherit;
    padding: 0;
    text-align: left;
}

.attachment-link:hover {
    text-decoration: underline;
}

.attachment-row {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
}

.document-manager-note {
    margin-bottom: 12px;
    color: var(--sn-text-muted);
    font-size: 13px;
}

.document-preview-frame {
    width: 100%;
    height: 72vh;
    border: 1px solid var(--sn-border);
    border-radius: var(--sn-radius);
    background: var(--sn-white);
}

.readonly-priority {
    min-height: 44px;
    border: 1px solid var(--sn-border);
    border-radius: var(--sn-radius);
    background: var(--sn-surface);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 10px 12px;
}

.priority-meta {
    color: var(--sn-text-secondary);
    font-size: 12px;
}

.compact-stats {
    margin-bottom: 24px;
}

.report-visual-grid {
    margin-bottom: 24px;
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 20px;
}

.report-visual-grid-wide {
    margin-bottom: 24px;
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.chart-panel {
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius-lg);
    box-shadow: var(--sn-shadow);
    min-height: 100%;
}

.chart-panel-header {
    padding: 16px 18px 0;
}

.chart-panel-header h4 {
    font-size: 14px;
    font-weight: 600;
}

.chart-panel-body {
    padding: 18px;
}

.chart-pie-layout {
    display: grid;
    grid-template-columns: 180px 1fr;
    gap: 20px;
    align-items: center;
}

.chart-donut {
    width: 180px;
    height: 180px;
    border-radius: 50%;
    position: relative;
    margin: 0 auto;
}

.chart-donut-center {
    position: absolute;
    inset: 28px;
    background: var(--sn-white);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-direction: column;
    text-align: center;
}

.chart-donut-center strong {
    font-size: 24px;
}

.chart-donut-center span {
    color: var(--sn-text-secondary);
    font-size: 12px;
}

.chart-legend {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.chart-legend-item {
    display: grid;
    grid-template-columns: 12px 1fr auto;
    gap: 10px;
    align-items: center;
    font-size: 13px;
}

.chart-legend-item .swatch {
    width: 12px;
    height: 12px;
    border-radius: 50%;
}

.bar-chart {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.bar-chart-row {
    display: flex;
    flex-direction: row;
    align-items: center;
    gap: 8px;
    font-size: 13px;
}

.bar-chart-meta {
    display: contents;
}

.bar-chart-label {
    flex: 0 0 100px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    text-align: right;
}

.bar-chart-value {
    flex: 0 0 40px;
    font-weight: 600;
    text-align: right;
}

.bar-track {
    flex: 1;
    min-width: 0;
    height: 10px;
    border-radius: 999px;
    background: var(--sn-surface);
    overflow: hidden;
}

.bar-fill {
    height: 100%;
    border-radius: 999px;
}

.chart-empty {
    padding: 24px 18px;
    color: var(--sn-text-secondary);
    text-align: center;
}

.chart-panel-header-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    flex-wrap: wrap;
    padding-right: 18px;
}

.chart-panel-header-right {
    font-size: 12px;
    font-weight: 600;
    color: var(--sn-text-secondary);
    background: var(--sn-surface);
    border: 1px solid var(--sn-border-light);
    border-radius: 999px;
    padding: 4px 12px;
    white-space: nowrap;
}

.chart-panel-header-right strong {
    color: var(--sn-text);
}

.chart-legend-percent {
    color: var(--sn-text-secondary);
    font-size: 11px;
}

/* ---- VERTICAL COLUMN CHART ---- */
.column-chart {
    display: flex;
    align-items: stretch;
    gap: 16px;
    height: 230px;
    overflow-x: auto;
    padding-bottom: 4px;
}

/* ---- CUSTOMER SUMMARY CHART ---- */
.customer-summary-chart {
    background: linear-gradient(180deg, var(--sn-surface) 0%, #f8fafc 100%);
    border: 1px solid var(--sn-border);
    border-radius: var(--sn-radius);
    padding: 20px 16px 12px;
    margin-top: 4px;
}

.customer-summary-chart .column-chart {
    height: 280px;
    gap: 20px;
    padding-bottom: 8px;
}

.customer-summary-chart .column-chart-col {
    min-width: 48px;
    transition: transform 0.2s ease;
}

.customer-summary-chart .column-chart-col:hover {
    transform: translateY(-4px);
}

.customer-summary-chart .column-chart-bar {
    width: 100%;
    max-width: 44px;
    min-width: 24px;
    border-radius: 8px 8px 3px 3px;
    box-shadow: 0 2px 6px rgba(3, 45, 96, 0.15);
    transition: height 0.3s ease, box-shadow 0.2s ease, filter 0.2s ease;
}

.customer-summary-chart .column-chart-col:hover .column-chart-bar {
    box-shadow: 0 4px 12px rgba(3, 45, 96, 0.25);
    filter: brightness(1.15);
}

.customer-summary-chart .column-chart-value {
    font-size: 12px;
    font-weight: 700;
    color: var(--sn-text);
    background: rgba(255, 255, 255, 0.9);
    padding: 2px 6px;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.08);
}

.customer-summary-chart .column-chart-label {
    height: 20px;
    font-size: 11px;
    font-weight: 600;
    color: var(--sn-text);
    line-height: 20px;
    letter-spacing: 0.02em;
}

.customer-summary-chart .column-chart.is-rotated {
    height: 300px;
}

.customer-summary-chart .column-chart.is-rotated .column-chart-col {
    min-width: 64px;
}

.customer-summary-chart .column-chart.is-rotated .column-chart-label {
    height: 56px;
    font-size: 11px;
    font-weight: 600;
    color: var(--sn-text);
    line-height: 1.2;
    display: flex;
    align-items: flex-start;
    justify-content: flex-end;
    overflow: visible;
    text-overflow: clip;
    padding-right: 6px;
}

.customer-summary-chart .column-chart.is-rotated .column-chart-label:not(.is-empty) {
    transform: rotate(-40deg);
    transform-origin: 100% 0;
    padding-right: 6px;
}

.column-chart-col {
    flex: 1 1 0;
    min-width: 12px;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 6px;
    cursor: default;
}

.column-chart-value {
    font-size: 11px;
    font-weight: 600;
    color: var(--sn-text-secondary);
}

.column-chart.is-dense .column-chart-value {
    visibility: hidden;
}

.column-chart-col:hover .column-chart-value {
    visibility: visible;
}

.column-chart-bar-track {
    width: 100%;
    flex: 1;
    display: flex;
    align-items: flex-end;
    justify-content: center;
}

.column-chart-bar {
    width: 72%;
    min-width: 6px;
    max-width: 30px;
    border-radius: 6px 6px 2px 2px;
    transition: height var(--sn-transition);
}

.column-chart-col:hover .column-chart-bar {
    filter: brightness(1.12);
}

.column-chart-label {
    height: 18px;
    font-size: 10px;
    line-height: 18px;
    color: var(--sn-text-secondary);
    text-align: center;
    max-width: 100%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.column-chart-label.is-empty {
    visibility: hidden;
}

.column-chart.is-rotated {
    height: 250px;
}

.column-chart.is-rotated .column-chart-col {
    overflow: visible;
    min-width: 56px;
}

.column-chart.is-rotated .column-chart-label {
    height: 52px;
    line-height: 1.2;
    display: flex;
    align-items: flex-start;
    justify-content: flex-end;
    overflow: visible;
    text-overflow: clip;
}

.column-chart.is-rotated .column-chart-label:not(.is-empty) {
    transform: rotate(-40deg);
    transform-origin: 100% 0;
    padding-right: 4px;
}

/* ---- AGENT RANKING (LEADER / LAGER) ---- */
.agent-rank-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.agent-rank-row {
    display: grid;
    grid-template-columns: 34px 1fr auto;
    gap: 12px;
    align-items: center;
    padding: 10px 14px;
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius-lg);
    background: var(--sn-surface);
}

.agent-rank-row.is-top {
    border-color: var(--sn-accent);
    background: var(--sn-white);
    box-shadow: var(--sn-shadow);
}

.agent-rank-row.is-bottom {
    border-color: var(--sn-danger);
    background: var(--sn-white);
    box-shadow: var(--sn-shadow);
}

.agent-rank-badge {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 700;
    color: var(--sn-white);
    background: var(--sn-primary-lighter);
}

.agent-rank-row.is-top .agent-rank-badge {
    background: var(--sn-accent);
}

.agent-rank-row.is-bottom .agent-rank-badge {
    background: var(--sn-danger);
}

.agent-rank-name {
    font-size: 13px;
    font-weight: 600;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.agent-rank-meta {
    font-size: 11px;
    color: var(--sn-text-secondary);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.agent-rank-metrics {
    display: flex;
    gap: 14px;
    text-align: right;
}

.agent-rank-metric {
    min-width: 58px;
}

.agent-rank-metric strong {
    display: block;
    font-size: 13px;
}

.agent-rank-metric span {
    font-size: 10px;
    color: var(--sn-text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.4px;
}

.chart-panel-select {
    font-size: 12px;
    padding: 5px 10px;
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius);
    background: var(--sn-white);
    color: var(--sn-text);
    max-width: 190px;
}

.chart-export-btn {
    width: 28px;
    height: 28px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius);
    background: var(--sn-white);
    color: var(--sn-text-secondary);
    font-size: 11px;
    cursor: pointer;
    transition: var(--sn-transition);
}

.chart-export-btn:hover {
    color: var(--sn-primary-lighter);
    border-color: var(--sn-primary-lighter);
    background: var(--sn-surface);
}

.shift-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 20px;
}

.shift-card {
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius-lg);
    box-shadow: var(--sn-shadow);
    padding: 18px;
}

.shift-card-header {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: flex-start;
    margin-bottom: 8px;
}

.shift-card-header h3 {
    font-size: 16px;
    margin-bottom: 4px;
}

.shift-meta,
.roster-item-meta {
    color: var(--sn-text-secondary);
    font-size: 12px;
}

.shift-card-toolbar {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: center;
    margin: 14px 0;
}

.roster-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.roster-item {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    padding: 12px;
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius);
    background: var(--sn-surface);
}

.roster-item-title {
    display: flex;
    gap: 8px;
    align-items: center;
    font-weight: 600;
    margin-bottom: 4px;
}

.weekday-selector {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.weekday-chip {
    position: relative;
    cursor: pointer;
}

.weekday-chip input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.weekday-chip span {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 52px;
    padding: 8px 10px;
    border-radius: 999px;
    border: 1px solid var(--sn-border);
    background: var(--sn-white);
    font-size: 12px;
    font-weight: 600;
}

.weekday-chip input:checked + span {
    background: rgba(27, 150, 255, 0.12);
    border-color: var(--sn-info);
    color: var(--sn-primary);
}

.roster-shell {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.roster-toolbar-card {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: center;
    flex-wrap: wrap;
}

.roster-toolbar-group {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.roster-summary-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 12px;
}

.roster-summary-card {
    padding: 16px;
}

.roster-summary-card .value {
    font-size: 24px;
    font-weight: 700;
    color: var(--sn-primary);
    margin-top: 4px;
}

.roster-summary-card .label {
    font-size: 12px;
    color: var(--sn-text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.roster-calendar-card {
    padding: 18px;
}

.roster-calendar-grid {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.roster-week-row {
    display: grid;
    grid-template-columns: repeat(7, minmax(0, 1fr));
    gap: 10px;
}

.roster-day-card {
    min-height: 140px;
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius);
    background: var(--sn-white);
    padding: 10px;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.roster-day-card.is-today {
    border-color: var(--sn-info);
    box-shadow: 0 0 0 1px rgba(27, 150, 255, 0.12);
}

.roster-day-card.clickable {
    cursor: pointer;
}

.roster-day-card.clickable:hover {
    border-color: var(--sn-info);
    box-shadow: 0 2px 8px rgba(27, 150, 255, 0.18);
}

.roster-day-head {
    font-size: 12px;
    font-weight: 700;
    color: var(--sn-text-secondary);
}

.roster-day-body {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.roster-day-entry {
    border-left: 3px solid var(--sn-info);
    padding: 8px;
    border-radius: 8px;
    background: rgba(27, 150, 255, 0.08);
}

.roster-entry-title {
    font-size: 12px;
    font-weight: 700;
    color: var(--sn-primary);
}

.roster-entry-meta {
    font-size: 11px;
    color: var(--sn-text-secondary);
    margin-top: 3px;
}

.roster-empty-pill {
    border-radius: 999px;
    background: var(--sn-surface);
    color: var(--sn-text-secondary);
    padding: 6px 8px;
    font-size: 11px;
    text-align: center;
}

.report-duo-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 20px;
    margin-bottom: 24px;
}

@media (max-width: 1100px) {
    .report-visual-grid,
    .report-visual-grid-wide,
    .report-duo-grid,
    .shift-grid,
    .roster-summary-grid {
        grid-template-columns: 1fr;
    }

    .chart-pie-layout {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 640px) {
    .agent-rank-row {
        grid-template-columns: 34px 1fr;
    }

    .agent-rank-metrics {
        grid-column: 2;
        justify-content: flex-start;
        text-align: left;
    }
}

.btn-sm {
    padding: 5px 12px;
    font-size: 12px;
}

.btn-lg {
    padding: 12px 24px;
    font-size: 16px;
}

.btn-block {
    display: flex;
    width: 100%;
    justify-content: center;
}

.btn-group {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

/* ---- LAYOUT ---- */
.app-layout {
    display: flex;
    min-height: 100vh;
}

/* Sidebar */
.sidebar {
    width: var(--sn-sidebar-width);
    background: var(--sn-primary);
    color: var(--sn-white);
    display: flex;
    flex-direction: column;
    position: fixed;
    top: 0;
    left: 0;
    bottom: 0;
    z-index: 1000;
    transition: transform 0.3s ease;
    overflow-y: auto;
}

.sidebar-brand {
    padding: 16px 20px;
    display: flex;
    align-items: center;
    gap: 10px;
    border-bottom: 1px solid rgba(255,255,255,0.1);
}

.sidebar-brand i {
    font-size: 24px;
    color: var(--sn-accent);
}

.sidebar-brand h2 {
    font-size: 16px;
    font-weight: 700;
    white-space: nowrap;
}

.sidebar-brand span {
    font-size: 10px;
    display: block;
    opacity: 0.7;
    font-weight: 400;
}

.sidebar-nav {
    flex: 1;
    padding: 12px 0;
}

.sidebar-section {
    margin-bottom: 8px;
}

.sidebar-section-title {
    padding: 8px 20px 4px;
    font-size: 10px;
    text-transform: uppercase;
    letter-spacing: 1px;
    opacity: 0.5;
    font-weight: 600;
}

.sidebar-link {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 9px 20px;
    color: rgba(255,255,255,0.8);
    font-size: 13px;
    transition: var(--sn-transition);
    cursor: pointer;
    border-left: 3px solid transparent;
}

.sidebar-link:hover {
    background: rgba(255,255,255,0.08);
    color: var(--sn-white);
    text-decoration: none;
}

.sidebar-link.active {
    background: rgba(255,255,255,0.12);
    color: var(--sn-white);
    border-left-color: var(--sn-accent);
}

.sidebar-link i {
    width: 20px;
    text-align: center;
    font-size: 14px;
}

.sidebar-link .badge-count {
    margin-left: auto;
    background: var(--sn-danger);
    color: #fff;
    border-radius: 10px;
    padding: 1px 7px;
    font-size: 11px;
    font-weight: 600;
    min-width: 20px;
    text-align: center;
}

/* Sidebar nested submenu */
.sidebar-nav-parent {
    justify-content: flex-start;
}

.sidebar-nav-parent > span {
    display: flex;
    align-items: center;
    gap: 10px;
    flex: 1;
}

.sidebar-caret {
    margin-left: auto;
    width: auto !important;
    font-size: 11px !important;
    opacity: 0.7;
}

.sidebar-submenu {
    background: rgba(0, 0, 0, 0.15);
    padding: 4px 0;
}

.sidebar-submenu-link {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 20px 8px 34px;
    color: rgba(255,255,255,0.7);
    font-size: 12.5px;
    transition: var(--sn-transition);
    cursor: pointer;
    border-left: 3px solid transparent;
}

.sidebar-submenu-link:hover {
    background: rgba(255,255,255,0.08);
    color: var(--sn-white);
    text-decoration: none;
}

.sidebar-submenu-link.active {
    background: rgba(255,255,255,0.12);
    color: var(--sn-white);
    border-left-color: var(--sn-accent);
}

.sidebar-submenu-link i {
    width: 16px;
    text-align: center;
    font-size: 12px;
}

.sidebar-user {
    padding: 14px 20px;
    border-top: 1px solid rgba(255,255,255,0.1);
    display: flex;
    align-items: center;
    gap: 10px;
}

.sidebar-user-avatar {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    background: var(--sn-accent);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    font-weight: 600;
    flex-shrink: 0;
}

.sidebar-user-info {
    flex: 1;
    min-width: 0;
}

.sidebar-user-info .name {
    font-size: 13px;
    font-weight: 600;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.sidebar-user-info .role {
    font-size: 11px;
    opacity: 0.6;
    text-transform: capitalize;
}

/* Main Content */
.main-content {
    flex: 1;
    margin-left: var(--sn-sidebar-width);
    display: flex;
    flex-direction: column;
    min-height: 100vh;
    min-width: 0;
    overflow-x: hidden;
}

/* Top Bar */
.topbar {
    height: var(--sn-topbar-height);
    background: var(--sn-white);
    border-bottom: 1px solid var(--sn-border-light);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 24px;
    position: sticky;
    top: 0;
    z-index: 100;
    box-shadow: 0 1px 2px rgba(0,0,0,0.04);
}

.topbar-left {
    display: flex;
    align-items: center;
    gap: 16px;
}

.topbar-breadcrumb {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 13px;
    color: var(--sn-text-secondary);
}

.topbar-breadcrumb .separator {
    color: var(--sn-text-muted);
}

.topbar-breadcrumb .current {
    color: var(--sn-text);
    font-weight: 600;
}

.topbar-right {
    display: flex;
    align-items: center;
    gap: 8px;
}

.topbar-btn {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    border: none;
    background: transparent;
    color: var(--sn-text-secondary);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    transition: var(--sn-transition);
    position: relative;
}

.topbar-btn:hover {
    background: var(--sn-surface);
    color: var(--sn-text);
}

.topbar-btn .notif-dot {
    position: absolute;
    top: 6px;
    right: 6px;
    width: 8px;
    height: 8px;
    background: var(--sn-danger);
    border-radius: 50%;
    border: 2px solid var(--sn-white);
}

.topbar-search {
    display: flex;
    align-items: center;
    background: var(--sn-surface);
    border-radius: 20px;
    padding: 6px 14px;
    gap: 8px;
    width: 280px;
}

.topbar-search input {
    border: none;
    background: transparent;
    outline: none;
    font-size: 13px;
    font-family: var(--sn-font);
    color: var(--sn-text);
    width: 100%;
}

.topbar-search i {
    color: var(--sn-text-muted);
    font-size: 13px;
}

/* Page Content */
.page-content {
    flex: 1;
    padding: 24px;
}

/* ---- PAGE HEADER ---- */
.page-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 24px;
    flex-wrap: wrap;
    gap: 12px;
}

.page-header h1 {
    font-size: 22px;
    font-weight: 700;
    color: var(--sn-dark);
}

.page-header h1 .subtitle {
    font-size: 14px;
    font-weight: 400;
    color: var(--sn-text-secondary);
    margin-left: 8px;
}

.page-header-actions {
    display: flex;
    gap: 8px;
    align-items: center;
}

/* ---- CARDS ---- */
.card {
    background: var(--sn-white);
    border-radius: var(--sn-radius-lg);
    box-shadow: var(--sn-shadow);
    border: 1px solid var(--sn-border-light);
}

.card-header {
    padding: 16px 20px;
    border-bottom: 1px solid var(--sn-border-light);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.card-header h3 {
    font-size: 15px;
    font-weight: 600;
    color: var(--sn-dark);
}

.card-header .card-actions {
    display: flex;
    gap: 6px;
}

.card-body {
    padding: 20px;
}

.card-footer {
    padding: 12px 20px;
    border-top: 1px solid var(--sn-border-light);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

/* ---- STAT CARDS ---- */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}

.stat-card {
    background: var(--sn-white);
    border-radius: var(--sn-radius-lg);
    padding: 20px;
    box-shadow: var(--sn-shadow);
    border: 1px solid var(--sn-border-light);
    display: flex;
    align-items: center;
    gap: 16px;
    transition: var(--sn-transition);
}

.stat-card:hover {
    box-shadow: var(--sn-shadow-md);
    transform: translateY(-1px);
}

.stat-card[onclick] {
    cursor: pointer;
}

.stat-icon {
    width: 48px;
    height: 48px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 20px;
    flex-shrink: 0;
}

.stat-icon.blue { background: rgba(27,150,255,0.1); color: var(--sn-info); }
.stat-icon.green { background: rgba(46,204,113,0.1); color: var(--sn-success); }
.stat-icon.red { background: rgba(231,76,60,0.1); color: var(--sn-danger); }
.stat-icon.orange { background: rgba(243,156,18,0.1); color: var(--sn-warning); }
.stat-icon.purple { background: rgba(155,89,182,0.1); color: #9B59B6; }

.stat-info h3 {
    font-size: 26px;
    font-weight: 700;
    color: var(--sn-dark);
    line-height: 1;
}

.stat-info p {
    font-size: 12px;
    color: var(--sn-text-secondary);
    margin-top: 4px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    font-weight: 500;
}

/* ---- TABLES ---- */
.table-container {
    overflow-x: auto;
}

table {
    width: 100%;
    border-collapse: collapse;
}

table th {
    background: var(--sn-surface);
    padding: 10px 14px;
    text-align: left;
    font-size: 12px;
    font-weight: 600;
    color: var(--sn-text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    border-bottom: 2px solid var(--sn-border-light);
    white-space: nowrap;
}

table td {
    padding: 12px 14px;
    font-size: 13px;
    border-bottom: 1px solid var(--sn-border-light);
    vertical-align: middle;
}

table tr:hover td {
    background: rgba(27, 150, 255, 0.03);
}

table tr.clickable {
    cursor: pointer;
}

table tr.clickable:hover td {
    background: rgba(27, 150, 255, 0.06);
}

.table-empty {
    padding: 40px;
    text-align: center;
    color: var(--sn-text-muted);
}

.table-empty i {
    font-size: 40px;
    margin-bottom: 12px;
    display: block;
    opacity: 0.4;
}

/* ---- BADGES ---- */
.badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 10px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.3px;
    white-space: nowrap;
}

/* Status badges */
.badge-new { background: #EBF5FF; color: #1B6EC2; }
.badge-open { background: #E8F5E9; color: #2E7D32; }
.badge-assigned { background: #FFF3E0; color: #E65100; }
.badge-in_progress, .badge-in-progress { background: #E3F2FD; color: #1565C0; }
.badge-on_hold, .badge-on-hold { background: #FFF8E1; color: #F57F17; }
.badge-awaiting_info, .badge-awaiting-info { background: #F3E5F5; color: #7B1FA2; }
.badge-resolved { background: #E0F2F1; color: #00695C; }
.badge-closed { background: #F5F5F5; color: #616161; }
.badge-force_closed, .badge-force-closed { background: #FFEBEE; color: #C62828; }

/* Priority badges */
.badge-critical { background: #FFEBEE; color: #C62828; }
.badge-high { background: #FFF3E0; color: #E65100; }
.badge-medium { background: #FFFDE7; color: #F57F17; }
.badge-low { background: #E3F2FD; color: #1565C0; }

/* SLA badges */
.badge-sla-green { background: #E8F5E9; color: #2E7D32; }
.badge-sla-amber { background: #FFF8E1; color: #F57F17; }
.badge-sla-red { background: #FFEBEE; color: #C62828; animation: pulse-red 2s infinite; }

/* Reopened badge */
.badge-purple { background: rgba(155,89,182,0.12); color: #7B1FA2; }

/* Overtime badge: small non-intrusive indicator for OT tickets */
.badge-ot { background: #DBEAFE; color: #1D4ED8; border: 1px solid #93C5FD; font-size: 11px; padding: 2px 8px; border-radius: 999px; font-weight: 700; }
.ot-panel { border: 1px solid #93C5FD; background: #EFF6FF; border-radius: 8px; padding: 12px; margin-top: 12px; }

/* ---- Attendance: premium status pills (gradient + glow) ---- */
.att-pill { display: inline-flex; align-items: center; gap: 6px; color: #fff; font-size: 12px; font-weight: 700; letter-spacing: .2px; padding: 5px 14px; border-radius: 999px; white-space: nowrap; box-shadow: 0 2px 8px rgba(0,0,0,.18); }
.att-pill.st-not_active { background: linear-gradient(135deg, #9CA3AF, #4B5563); }
.att-pill.st-active { background: linear-gradient(135deg, #34D399, #059669); box-shadow: 0 2px 10px rgba(5,150,105,.45); }
.att-pill.st-on_break { background: linear-gradient(135deg, #FBBF24, #B45309); box-shadow: 0 2px 10px rgba(180,83,9,.45); }
.att-pill.st-shift_ended { background: linear-gradient(135deg, #475569, #0F172A); }
.att-pill.st-overtime_active { background: linear-gradient(135deg, #60A5FA, #1D4ED8); box-shadow: 0 2px 10px rgba(29,78,216,.45); }

/* ---- Attendance: sidebar widget (dark navy bg needs light controls) ---- */
#attendance-side { display: flex; flex-direction: column; gap: 8px; }
#attendance-side .att-shift-info { font-size: 11.5px; line-height: 1.5; color: rgba(255,255,255,.75); }
#attendance-side .att-shift-info strong { color: #fff; }
.att-btn { display: flex; align-items: center; justify-content: center; gap: 7px; width: 100%; padding: 9px 10px; font-size: 12.5px; font-weight: 700; border-radius: 9px; border: 1px solid rgba(255,255,255,.4); background: rgba(255,255,255,.12); color: #fff; cursor: pointer; transition: all .15s ease; }
.att-btn:hover { background: rgba(255,255,255,.24); border-color: rgba(255,255,255,.65); }
.att-btn.att-primary { background: #fff; border-color: #fff; color: var(--sn-primary); }
.att-btn.att-primary:hover { background: rgba(255,255,255,.85); }
.att-btn.att-go { background: transparent; border-style: dashed; font-weight: 600; opacity: .85; }
.att-btn:disabled { opacity: .65; cursor: not-allowed; }

/* ---- Attendance: My Shift hero + compact strip ---- */
.att-hero { border: 0; border-radius: 14px; overflow: hidden; color: #fff; background: linear-gradient(120deg, #032D60 0%, #0A4D8C 55%, #1B6EC2 100%); box-shadow: 0 6px 22px rgba(3,45,96,.28); }
.att-hero-body { padding: 20px 22px; }
.att-hero-top { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; margin-bottom: 6px; }
.att-hero-title { font-size: 19px; font-weight: 800; }
.att-hero-sub { color: rgba(255,255,255,.82); font-size: 13px; }
.att-hero-actions { display: flex; gap: 10px; flex-wrap: wrap; margin-top: 14px; }
.att-hero .att-btn { width: auto; padding: 9px 18px; }
.att-strip { display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); gap: 10px; margin-top: 14px; }
.att-stat { background: rgba(255,255,255,.12); border: 1px solid rgba(255,255,255,.18); border-radius: 10px; padding: 10px 12px; }
.att-stat .v { font-size: 17px; font-weight: 800; }
.att-stat .l { font-size: 11px; text-transform: uppercase; letter-spacing: .6px; opacity: .75; }
.att-timeline { display: flex; flex-direction: column; }
.att-tl-row { display: flex; align-items: center; gap: 12px; padding: 10px 2px; border-bottom: 1px solid var(--sn-border); }
.att-tl-row:last-child { border-bottom: 0; }
.att-tl-ico { width: 34px; height: 34px; border-radius: 10px; display: flex; align-items: center; justify-content: center; font-size: 15px; flex-shrink: 0; }
.att-tl-ico.blue { background: #EBF5FF; color: #1B6EC2; }
.att-tl-ico.green { background: #E6F7EE; color: #059669; }
.att-tl-ico.gold { background: #FEF3DC; color: #B45309; }
.att-tl-ico.slate { background: #EEF2F7; color: #475569; }
.att-tl-ico.indigo { background: #E4EBFD; color: #1D4ED8; }
.att-tl-row .k { font-size: 12px; color: var(--sn-text-secondary); }
.att-tl-row .w { font-size: 13.5px; font-weight: 600; }

/* Sortable table headers */
.th-sortable {
    cursor: pointer;
    user-select: none;
}

.th-sortable:hover {
    color: var(--sn-info);
}

.th-sortable i {
    margin-left: 3px;
}

/* Ticket Portal layout (reference design) */
.portal-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 20px;
    flex-wrap: wrap;
    margin-bottom: 18px;
}

.portal-title h1 {
    margin: 0;
    font-size: 22px;
    font-weight: 700;
    color: var(--sn-dark);
}

.portal-title p {
    margin: 4px 0 0;
    color: var(--sn-text-secondary);
    font-size: 13px;
}

.portal-kpis {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
    flex: 1;
    align-items: stretch;
}

.kpi-tile {
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    border-radius: 10px;
    padding: 16px 24px;
    flex: 1 1 0;
    min-width: 100px;
    box-shadow: var(--sn-shadow);
    transition: var(--sn-transition);
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    text-align: center;
}

.kpi-tile:hover {
    box-shadow: var(--sn-shadow-md);
    transform: translateY(-1px);
}

.kpi-tile.active {
    box-shadow: 0 0 0 2px rgba(27, 150, 255, 0.25);
}

.kpi-tile .kpi-label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    margin-bottom: 6px;
    white-space: nowrap;
}

.kpi-tile strong {
    font-size: 28px;
    font-weight: 700;
    line-height: 1;
}

.portal-header-actions {
    display: flex;
    align-items: center;
    gap: 10px;
}

.portal-icon-btn {
    width: 40px;
    height: 40px;
    border: 1px solid var(--sn-border-light);
    background: var(--sn-white);
    border-radius: 10px;
    cursor: pointer;
    color: var(--sn-text-secondary);
    font-size: 14px;
}

.portal-icon-btn:hover {
    color: var(--sn-info);
    border-color: var(--sn-info);
}

.portal-search-row {
    display: flex;
    gap: 12px;
    margin-bottom: 14px;
    align-items: center;
}

.portal-search {
    flex: 1;
    display: flex;
    align-items: center;
    gap: 10px;
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    border-radius: 10px;
    padding: 0 14px;
    height: 42px;
}

.portal-search i {
    color: var(--sn-text-secondary);
    font-size: 13px;
}

.portal-search input {
    border: none;
    outline: none;
    flex: 1;
    font-size: 13.5px;
    background: transparent;
    height: 100%;
}

.portal-filters {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
    align-items: center;
    margin-bottom: 14px;
}

.portal-filters .form-control {
    width: auto;
    min-width: 130px;
}

.portal-filters-spacer {
    flex: 1;
}

.btn-link-reset {
    background: none;
    border: none;
    color: var(--sn-info);
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 8px 10px;
}

.btn-link-reset:hover {
    text-decoration: underline;
}

.portal-more-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    color: var(--sn-info);
    border-radius: 10px;
    padding: 9px 14px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
}

.portal-more-btn.active,
.portal-more-btn:hover {
    border-color: var(--sn-info);
    background: rgba(27, 150, 255, 0.06);
}

.portal-date-wrap {
    position: relative;
}

.portal-date-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    border-radius: 10px;
    padding: 9px 14px;
    font-size: 13px;
    cursor: pointer;
    color: var(--sn-dark);
}

.portal-date-btn:hover {
    border-color: var(--sn-info);
}

.portal-date-menu {
    display: none;
    position: absolute;
    top: calc(100% + 6px);
    right: 0;
    z-index: 60;
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    border-radius: 12px;
    box-shadow: var(--sn-shadow-md);
    padding: 12px;
    min-width: 300px;
}

.portal-date-menu.open {
    display: block;
}

.portal-date-presets {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 6px;
    margin-bottom: 10px;
}

.portal-preset {
    background: none;
    border: 1px solid var(--sn-border-light);
    border-radius: 8px;
    padding: 7px 10px;
    font-size: 12.5px;
    cursor: pointer;
    text-align: left;
    color: var(--sn-dark);
}

.portal-preset:hover {
    border-color: var(--sn-info);
    color: var(--sn-info);
}

.portal-date-custom {
    display: flex;
    gap: 8px;
    align-items: center;
}

.portal-date-custom .form-control {
    width: auto;
}

#adv-search-fields {
    gap: 10px;
    align-items: center;
    margin-bottom: 14px;
    flex-wrap: wrap;
}

#adv-search-fields .form-control {
    width: auto;
    min-width: 140px;
}

.adv-filter-label {
    display: inline-flex;
    flex-direction: column;
    gap: 4px;
    color: var(--sn-muted);
    font-size: 11px;
    font-weight: 600;
}

.adv-check {
    font-size: 13px;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    white-space: nowrap;
}

.portal-table-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.portal-table-footer .pagination {
    margin: 0;
}

.pagination.compact {
    gap: 4px;
}

.pagination-ellipsis {
    align-self: center;
    padding: 0 4px;
    font-size: 13px;
    color: var(--sn-text-secondary);
}

@media (max-width: 1100px) {
    .portal-kpis {
        justify-content: flex-start;
    }

    .portal-header-actions {
        width: 100%;
        justify-content: flex-end;
    }
}

/* Ticket Portal table (reference layout) */
.th-group {
    text-align: center;
    border-left: 1px solid var(--sn-border-light);
    border-right: 1px solid var(--sn-border-light);
}

.th-sub {
    font-size: 11px;
    font-weight: 500;
}

.th-sub-note {
    font-weight: 400;
    text-transform: none;
    letter-spacing: 0;
    opacity: 0.7;
}

.th-sort-icon {
    font-size: 10px;
    opacity: 0.45;
    margin-left: 2px;
}

th[data-sort] {
    cursor: pointer;
}

th[data-sort]:hover {
    color: var(--sn-info);
}

.tickets-table td {
    vertical-align: top;
}

.ticket-number-link {
    color: var(--sn-info);
}

.ticket-number-link:hover {
    text-decoration: underline;
}

.description-cell {
    max-width: 180px;
    min-width: 140px;
    white-space: normal;
    word-break: break-word;
    font-size: 12.5px;
    line-height: 1.45;
}

.ticket-type-icon {
    color: var(--sn-info);
    margin-right: 4px;
}

.team-effort-cell {
    font-weight: 600;
    color: var(--sn-info);
    border-left: 1px solid var(--sn-border-light);
    border-right: 1px solid var(--sn-border-light);
}

/* SLA progress bar (Breached column) */
.sla-progress {
    width: 96px;
    height: 4px;
    border-radius: 2px;
    background: var(--sn-border-light);
    overflow: hidden;
    margin-bottom: 6px;
}

.sla-progress-fill {
    height: 100%;
    border-radius: 2px;
}

.sla-progress-fill.green { background: #17B169; }
.sla-progress-fill.amber { background: #FF9F00; }
.sla-progress-fill.orange { background: #F97316; }
.sla-progress-fill.red { background: #E02020; }
.sla-progress-fill.paused { background: #9CA3AF; }

/* SLA history (compact previous cycles) */
.sla-history-list { margin-top: 6px; }
.sla-history-entry { margin-bottom: 10px; }
.sla-progress.history { width: 72px; height: 6px; border-radius: 3px; }

/* Individual efforts sub-table */
.efforts-table {
    border-collapse: collapse;
    min-width: 130px;
}

.efforts-table td {
    border: none;
    padding: 2px 12px 2px 0;
    font-size: 12.5px;
    white-space: nowrap;
}

.efforts-table .efforts-name {
    color: var(--sn-text-secondary);
}

.efforts-table .efforts-min {
    text-align: right;
    font-variant-numeric: tabular-nums;
}

.efforts-table .efforts-total td {
    font-weight: 600;
    color: var(--sn-dark);
    border-top: 1px solid var(--sn-border-light);
    margin-top: 2px;
}

.efforts-table tr.efforts-total:first-child td {
    border-top: none;
}

/* Efforts summary row (filtered totals) */
.efforts-summary-row {
    background: var(--sn-surface-alt, #f8f9fa);
    border-top: 2px solid var(--sn-info, #0B5CAD);
}

.efforts-summary-row td {
    padding: 10px 8px;
    font-size: 13px;
    vertical-align: middle;
}

.efforts-summary-row .team-effort-cell {
    font-weight: 700;
    font-size: 13px;
}

/* Table legend (below tables) */
.table-legend {
    display: flex;
    align-items: center;
    gap: 18px;
    flex-wrap: wrap;
    margin: -6px 0 16px;
    font-size: 12.5px;
    color: var(--sn-text-secondary);
}

.legend-item {
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.legend-clickable {
    cursor: pointer;
    border-radius: 8px;
    padding: 3px 8px;
    transition: var(--sn-transition);
}

.legend-clickable:hover {
    background: rgba(27, 150, 255, 0.06);
    color: var(--sn-info);
}

.legend-clickable.active {
    background: rgba(27, 150, 255, 0.1);
    color: var(--sn-info);
    font-weight: 600;
    box-shadow: inset 0 0 0 1px var(--sn-info);
}

.legend-dot {
    width: 10px;
    height: 10px;
    border-radius: 2px;
    display: inline-block;
}

.legend-dot.green { background: #17B169; }
.legend-dot.amber { background: #FF9F00; }
.legend-dot.red { background: #E02020; }

.legend-star { color: #1B96FF; font-size: 12px; }
.legend-reopened { color: #7B1FA2; font-size: 12px; }

/* Agent Performance Report */

@keyframes pulse-red {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.7; }
}

/* ---- FILTERS BAR ---- */
.filters-bar {
    display: flex;
    gap: 10px;
    margin-bottom: 16px;
    flex-wrap: wrap;
    align-items: center;
}

.filters-bar .form-control {
    width: auto;
    min-width: 150px;
    padding: 7px 12px;
    font-size: 13px;
}

.filters-bar .search-input {
    min-width: 250px;
}

/* ---- AUTOCOMPLETE DROPDOWN ---- */
.autocomplete-dropdown {
    position: absolute;
    top: 100%;
    left: 0;
    right: 0;
    z-index: 1000;
    background: var(--sn-white);
    border: 1px solid var(--sn-border);
    border-radius: var(--sn-radius);
    box-shadow: 0 4px 12px rgba(0,0,0,0.1);
    max-height: 220px;
    overflow-y: auto;
    font-size: 13px;
}
.autocomplete-item {
    padding: 8px 12px;
    cursor: pointer;
    color: var(--sn-text);
    transition: background 0.15s;
}
.autocomplete-item:hover,
.autocomplete-item.active {
    background: var(--sn-surface-hover, #f0f4f8);
}
.autocomplete-item.disabled {
    color: var(--sn-text-muted);
    cursor: default;
}

/* ---- FILTERS BAR: ADVANCED SEARCH ---- */
.filters-bar .btn-info {
    background: var(--sn-info);
    color: #fff;
    border-color: var(--sn-info);
}

/* ---- PAGINATION ---- */
.pagination {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 4px;
    padding: 16px 0;
}

.pagination button {
    padding: 6px 12px;
    border: 1px solid var(--sn-border);
    background: var(--sn-white);
    border-radius: var(--sn-radius);
    font-size: 13px;
    cursor: pointer;
    transition: var(--sn-transition);
    font-family: var(--sn-font);
    color: var(--sn-text);
}

.pagination button:hover:not(:disabled) {
    background: var(--sn-surface);
    border-color: var(--sn-info);
}

.pagination button.active {
    background: var(--sn-primary);
    color: var(--sn-white);
    border-color: var(--sn-primary);
}

.pagination button:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.pagination .page-info {
    font-size: 13px;
    color: var(--sn-text-secondary);
    margin: 0 8px;
}

/* ---- TICKET DETAIL ---- */
.ticket-detail {
    display: grid;
    grid-template-columns: 1fr 320px;
    gap: 24px;
}

.ticket-main { min-width: 0; }

.ticket-header {
    display: flex;
    align-items: flex-start;
    gap: 16px;
    margin-bottom: 20px;
}

.ticket-header-info { flex: 1; }

.ticket-header-info .ticket-number {
    font-size: 13px;
    color: var(--sn-text-muted);
    font-weight: 500;
}

.ticket-header-info h2 {
    font-size: 20px;
    font-weight: 700;
    color: var(--sn-dark);
    margin-top: 4px;
}

.ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 16px;
    margin-top: 10px;
}

.ticket-meta-item {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 13px;
    color: var(--sn-text-secondary);
}

.ticket-meta-item i {
    font-size: 12px;
    color: var(--sn-text-muted);
}

.ticket-description {
    padding: 16px 20px;
    background: var(--sn-surface);
    border-radius: var(--sn-radius);
    font-size: 14px;
    line-height: 1.7;
    margin-bottom: 24px;
}

/* Sidebar Fields */
.ticket-sidebar .field-group {
    margin-bottom: 16px;
}

.ticket-sidebar .field-label {
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--sn-text-muted);
    font-weight: 600;
    margin-bottom: 4px;
}

.ticket-sidebar .field-value {
    font-size: 14px;
    color: var(--sn-text);
    font-weight: 500;
}

/* Timeline / Comments */
.timeline {
    position: relative;
    padding-left: 32px;
}

.timeline::before {
    content: '';
    position: absolute;
    left: 14px;
    top: 0;
    bottom: 0;
    width: 2px;
    background: var(--sn-border-light);
}

.timeline-item {
    position: relative;
    margin-bottom: 20px;
    padding-bottom: 20px;
    border-bottom: 1px solid var(--sn-border-light);
}

.timeline-item:last-child {
    border-bottom: none;
    margin-bottom: 0;
}

.timeline-dot {
    position: absolute;
    left: -25px;
    top: 0;
    width: 20px;
    height: 20px;
    border-radius: 50%;
    background: var(--sn-white);
    border: 2px solid var(--sn-info);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 9px;
    color: var(--sn-info);
}

.timeline-dot.system {
    border-color: var(--sn-text-muted);
    color: var(--sn-text-muted);
}

.timeline-dot.internal {
    border-color: var(--sn-warning);
    color: var(--sn-warning);
}

.timeline-header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 6px;
}

.timeline-header .author {
    font-weight: 600;
    font-size: 13px;
    color: var(--sn-dark);
}

.timeline-header .time {
    font-size: 12px;
    color: var(--sn-text-muted);
}

.timeline-header .tag {
    font-size: 10px;
    padding: 2px 6px;
    border-radius: 3px;
    font-weight: 600;
}

.timeline-header .tag.work-note {
    background: #FFF3E0;
    color: #E65100;
}

.timeline-header .tag.status-change {
    background: #E3F2FD;
    color: #1565C0;
}

.timeline-header .tag.assignment-tag {
    background: #E8F5E9;
    color: #2E7D32;
}

.timeline-header .tag.escalation-tag {
    background: #FCE4EC;
    color: #C62828;
}

.timeline-dot.assignment {
    border-color: #2E7D32;
    color: #2E7D32;
}

.timeline-dot.escalation {
    border-color: #C62828;
    color: #C62828;
}

.timeline-content {
    font-size: 14px;
    line-height: 1.6;
    color: var(--sn-text);
}

.comment-form {
    margin-top: 20px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.comment-form textarea {
    min-height: 80px;
}

.comment-form-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

/* SLA Timer */
.sla-timer {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 14px;
    border-radius: var(--sn-radius);
    font-size: 13px;
    font-weight: 600;
}

.sla-timer.green {
    background: #E8F5E9;
    color: #2E7D32;
}

.sla-timer.amber {
    background: #FFF8E1;
    color: #F57F17;
}

.sla-timer.red {
    background: #FFEBEE;
    color: #C62828;
    animation: pulse-red 2s infinite;
}

.sla-timer i {
    font-size: 16px;
}

/* ---- MODAL ---- */
.modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.5);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 2000;
    padding: 24px;
    animation: fadeIn 0.15s ease;
}

.modal {
    background: var(--sn-white);
    border-radius: var(--sn-radius-lg);
    box-shadow: var(--sn-shadow-lg);
    width: 100%;
    max-width: 560px;
    max-height: 90vh;
    display: flex;
    flex-direction: column;
    animation: slideUp 0.2s ease;
}

.modal.modal-lg { max-width: 720px; }
.modal.modal-xl { max-width: 900px; }

.modal-header {
    padding: 18px 24px;
    border-bottom: 1px solid var(--sn-border-light);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.modal-header h3 {
    font-size: 17px;
    font-weight: 700;
    color: var(--sn-dark);
}

.modal-close {
    width: 32px;
    height: 32px;
    border: none;
    background: transparent;
    font-size: 18px;
    color: var(--sn-text-muted);
    cursor: pointer;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: var(--sn-transition);
}

.modal-close:hover {
    background: var(--sn-surface);
    color: var(--sn-text);
}

.modal-body {
    padding: 24px;
    overflow-y: auto;
    flex: 1;
}

/* ---- Custom UI Tooltip ---- */
.ui-tooltip {
    position: fixed;
    z-index: 4000;
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    box-shadow: var(--sn-shadow-lg);
    padding: 10px 12px;
    border-radius: 6px;
    max-width: 360px;
    font-size: 13px;
    color: var(--sn-text);
    display: none;
}
.ui-tooltip.show {
    display: block;
}
.ui-tooltip .ui-tooltip-body {
    color: var(--sn-text-secondary);
}

.modal-footer {
    padding: 14px 24px;
    border-top: 1px solid var(--sn-border-light);
    display: flex;
    justify-content: flex-end;
    gap: 8px;
}

@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

@keyframes slideUp {
    from { transform: translateY(20px); opacity: 0; }
    to { transform: translateY(0); opacity: 1; }
}

/* ---- TABS ---- */
.tabs {
    display: flex;
    border-bottom: 2px solid var(--sn-border-light);
    margin-bottom: 20px;
    gap: 0;
}

.tab {
    padding: 10px 20px;
    font-size: 13px;
    font-weight: 500;
    color: var(--sn-text-secondary);
    cursor: pointer;
    border-bottom: 2px solid transparent;
    margin-bottom: -2px;
    transition: var(--sn-transition);
}

.tab:hover {
    color: var(--sn-text);
}

.tab.active {
    color: var(--sn-primary);
    border-bottom-color: var(--sn-primary);
    font-weight: 600;
}

/* ---- TOAST / ALERTS ---- */
.toast-container {
    position: fixed;
    top: 20px;
    right: 20px;
    z-index: 3000;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.toast {
    background: var(--sn-white);
    border-radius: var(--sn-radius);
    box-shadow: var(--sn-shadow-lg);
    padding: 14px 18px;
    display: flex;
    align-items: center;
    gap: 10px;
    min-width: 300px;
    max-width: 420px;
    animation: slideInRight 0.3s ease;
    border-left: 4px solid;
}

.toast.success { border-color: var(--sn-success); }
.toast.error { border-color: var(--sn-danger); }
.toast.warning { border-color: var(--sn-warning); }
.toast.info { border-color: var(--sn-info); }

.toast i { font-size: 18px; }
.toast.success i { color: var(--sn-success); }
.toast.error i { color: var(--sn-danger); }
.toast.warning i { color: var(--sn-warning); }
.toast.info i { color: var(--sn-info); }

.toast-message { flex: 1; font-size: 13px; }

.toast-close {
    background: none;
    border: none;
    cursor: pointer;
    color: var(--sn-text-muted);
    font-size: 16px;
    padding: 0;
}

@keyframes slideInRight {
    from { transform: translateX(100%); opacity: 0; }
    to { transform: translateX(0); opacity: 1; }
}

/* ---- DROPDOWN ---- */
.dropdown {
    position: relative;
    display: inline-block;
}

.dropdown-menu {
    position: absolute;
    top: 100%;
    right: 0;
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius);
    box-shadow: var(--sn-shadow-lg);
    min-width: 180px;
    z-index: 1500;
    padding: 6px 0;
    display: none;
    animation: fadeIn 0.15s ease;
}

.dropdown-menu.show { display: block; }

.dropdown-item {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 16px;
    font-size: 13px;
    color: var(--sn-text);
    cursor: pointer;
    transition: var(--sn-transition);
}

.dropdown-item:hover {
    background: var(--sn-surface);
}

.dropdown-item i {
    width: 16px;
    text-align: center;
    color: var(--sn-text-secondary);
}

.dropdown-divider {
    height: 1px;
    background: var(--sn-border-light);
    margin: 4px 0;
}

/* ---- NOTIFICATION PANEL ---- */
.notif-panel {
    position: fixed;
    top: 0;
    right: -380px;
    width: 380px;
    height: 100vh;
    background: var(--sn-white);
    box-shadow: -4px 0 20 rgba(0,0,0,0.15);
    z-index: 2000;
    transition: right 0.3s ease;
    display: flex;
    flex-direction: column;
}

.notif-panel.open { right: 0; }

.notif-panel-header {
    padding: 16px 20px;
    border-bottom: 1px solid var(--sn-border-light);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.notif-panel-header h3 { font-size: 16px; font-weight: 700; }

.notif-list {
    flex: 1;
    overflow-y: auto;
}

.notif-item {
    padding: 14px 20px;
    border-bottom: 1px solid var(--sn-border-light);
    cursor: pointer;
    transition: var(--sn-transition);
}

.notif-item:hover { background: var(--sn-surface); }
.notif-item.unread { background: rgba(27,150,255,0.04); border-left: 3px solid var(--sn-info); }

.notif-item .notif-title {
    font-size: 13px;
    font-weight: 600;
    color: var(--sn-dark);
    margin-bottom: 2px;
}

.notif-item .notif-message {
    font-size: 12px;
    color: var(--sn-text-secondary);
}

.notif-item .notif-time {
    font-size: 11px;
    color: var(--sn-text-muted);
    margin-top: 4px;
}

/* ---- DASHBOARD GRID ---- */
.dashboard-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    gap: 20px;
}

.dashboard-grid > * {
    min-width: 0;
}

.dashboard-grid .full-width {
    grid-column: 1 / -1;
    min-width: 0;
}

/* ---- KNOWLEDGE BASE ---- */
.kb-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: 16px;
}

.kb-card {
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius-lg);
    padding: 20px;
    cursor: pointer;
    transition: var(--sn-transition);
}

.kb-card:hover {
    box-shadow: var(--sn-shadow-md);
    border-color: var(--sn-info);
}

.kb-card .kb-title {
    font-size: 15px;
    font-weight: 600;
    color: var(--sn-dark);
    margin-bottom: 6px;
}

.kb-card .kb-summary {
    font-size: 13px;
    color: var(--sn-text-secondary);
    margin-bottom: 10px;
    display: -webkit-box;
    line-clamp: 2;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.kb-card .kb-meta {
    display: flex;
    justify-content: space-between;
    font-size: 12px;
    color: var(--sn-text-muted);
}

/* KB Article View */
.kb-article-content {
    max-width: 800px;
    line-height: 1.8;
    font-size: 15px;
}

.kb-article-content h3 {
    margin: 20px 0 10px;
    font-size: 18px;
}

.kb-article-content ol, .kb-article-content ul {
    margin-left: 24px;
    margin-bottom: 12px;
}

.kb-feedback {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-top: 30px;
    padding: 16px;
    background: var(--sn-surface);
    border-radius: var(--sn-radius);
}

.kb-feedback span {
    font-size: 14px;
    color: var(--sn-text-secondary);
}

/* ---- LOADING  ---- */
.loading-spinner {
    display: flex;
    justify-content: center;
    align-items: center;
    padding: 60px;
}

.spinner {
    width: 36px;
    height: 36px;
    border: 3px solid var(--sn-border-light);
    border-top-color: var(--sn-primary);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* ---- EMPTY STATE ---- */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--sn-text-muted);
}

.empty-state i {
    font-size: 48px;
    margin-bottom: 16px;
    opacity: 0.3;
}

.empty-state h3 {
    font-size: 18px;
    color: var(--sn-text-secondary);
    margin-bottom: 8px;
}

.empty-state p {
    font-size: 14px;
    margin-bottom: 20px;
}

/* ---- RESPONSIVE ---- */
@media (max-width: 1024px) {
    .ticket-detail {
        grid-template-columns: 1fr;
    }
    .dashboard-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 768px) {
    .sidebar {
        transform: translateX(-100%);
    }
    .sidebar.open {
        transform: translateX(0);
    }
    .main-content {
        margin-left: 0;
    }
    .form-row {
        grid-template-columns: 1fr;
    }
    .page-header {
        flex-direction: column;
        align-items: flex-start;
    }
    .topbar-search {
        display: none;
    }
    .stats-grid {
        grid-template-columns: 1fr 1fr;
    }
}

@media (max-width: 480px) {
    .stats-grid {
        grid-template-columns: 1fr;
    }
}

/* ---- UTILITY CLASSES ---- */
.flex { display: flex; }
.flex-col { flex-direction: column; }
.items-center { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-8 { gap: 8px; }
.gap-16 { gap: 16px; }
.mt-8 { margin-top: 8px; }
.mt-16 { margin-top: 16px; }
.mt-24 { margin-top: 24px; }
.mb-8 { margin-bottom: 8px; }
.mb-16 { margin-bottom: 16px; }
.mb-24 { margin-bottom: 24px; }
.text-muted { color: var(--sn-text-muted); }
.text-sm { font-size: 12px; }
.text-center { text-align: center; }

.shift-wise-table td[rowspan] {
    background: var(--sn-surface);
    border-right: 1px solid var(--sn-border-light);
    vertical-align: top;
}

.shift-wise-table td[rowspan] strong {
    color: var(--sn-text-primary);
}

.shift-wise-table tbody tr:hover td[rowspan] {
    background: var(--sn-surface);
}
.font-bold { font-weight: 700; }
.w-full { width: 100%; }
.hidden { display: none !important; }

/* Overlay for sidebar on mobile */
.sidebar-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.4);
    z-index: 999;
    display: none;
}

.sidebar-overlay.show {
    display: block;
}

/* Toggle button - visible on all screens for collapse/expand */
.sidebar-toggle {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border: none;
    background: transparent;
    font-size: 20px;
    cursor: pointer;
    color: var(--sn-text);
}

/* Collapsed sidebar on desktop */
.main-content {
    transition: margin-left 0.3s ease;
}

@media (min-width: 769px) {
    body.sidebar-collapsed .sidebar {
        transform: translateX(-100%);
    }
    body.sidebar-collapsed .main-content {
        margin-left: 0;
    }
}

/* Workload bars */
.workload-bar {
    height: 8px;
    background: var(--sn-border-light);
    border-radius: 4px;
    overflow: hidden;
    margin-top: 4px;
}

.workload-bar-fill {
    height: 100%;
    border-radius: 4px;
    transition: width 0.3s ease;
}

.workload-bar-fill.low { background: var(--sn-success); }
.workload-bar-fill.medium { background: var(--sn-warning); }
.workload-bar-fill.high { background: var(--sn-danger); }

/* License Expiry Banner */
.license-banner {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    z-index: 2000;
    animation: slideDown 0.3s ease;
}

.license-banner-content {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 24px;
    font-size: 14px;
    font-weight: 500;
}

.license-banner-warning {
    background: var(--sn-warning);
    color: var(--sn-white);
}

.license-banner-danger {
    background: var(--sn-danger);
    color: var(--sn-white);
}

.license-banner-warning .btn-link,
.license-banner-danger .btn-link {
    color: var(--sn-white);
    border: 1px solid rgba(255,255,255,0.3);
    background: transparent;
    padding: 4px 8px;
    border-radius: var(--sn-radius);
    font-size: 12px;
    margin-left: auto;
}

.license-banner-warning .btn-link:hover,
.license-banner-danger .btn-link:hover {
    background: rgba(255,255,255,0.2);
}

@keyframes slideDown {
    from { transform: translateY(-100%); opacity: 0; }
    to { transform: translateY(0); opacity: 1; }
}

/* Adjust main content when banner is shown */
body.has-license-banner .main-content {
    margin-top: 50px;
}

/* ===================== SHIFT ROSTER DASHBOARD ===================== */.sd-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    gap: 20px;
    align-items: start;
}

.sd-layout.has-panel {
    grid-template-columns: minmax(0, 1fr) 6px var(--sd-panel-width, 380px);
}

.sd-resizer {
    cursor: col-resize;
    background: transparent;
    border-radius: 3px;
    position: relative;
    min-height: 200px;
    touch-action: none;
}

.sd-resizer::after {
    content: '';
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    width: 4px;
    height: 56px;
    border-radius: 999px;
    background: var(--sn-border);
}

.sd-resizer:hover::after,
.sd-resizer.dragging::after {
    background: var(--sn-info);
}

.sd-card {
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius-lg);
    box-shadow: var(--sn-shadow);
    padding: 18px;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.sd-card-head h3 {
    margin-bottom: 2px;
}

.sd-card-head p {
    color: var(--sn-text-secondary);
    font-size: 13px;
    margin: 0;
}

.sd-filters {
    display: flex;
    flex-wrap: wrap;
    gap: 16px;
    align-items: flex-end;
    padding: 14px;
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius);
    background: var(--sn-surface);
}

.sd-filter-item {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.sd-filter-item label {
    font-size: 12px;
    font-weight: 600;
    color: var(--sn-text-secondary);
}

.sd-filter-item .form-control {
    min-width: 170px;
}

.sd-date-range {
    display: flex;
    align-items: center;
    gap: 8px;
}

.sd-date-range .form-control {
    min-width: 145px;
}

.sd-filter-actions {
    display: flex;
    gap: 8px;
    margin-left: auto;
}

.sd-summary-grid {
    display: grid;
    grid-template-columns: repeat(6, minmax(0, 1fr));
    gap: 12px;
}

.sd-summary-card {
    display: flex;
    gap: 10px;
    align-items: flex-start;
    padding: 14px;
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius);
    background: var(--sn-white);
}

.sd-summary-icon {
    width: 38px;
    height: 38px;
    min-width: 38px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    font-size: 15px;
}

.sd-summary-icon.blue { background: #EBF5FF; color: #1B6EC2; }
.sd-summary-icon.indigo { background: #E8EAF6; color: #3949AB; }
.sd-summary-icon.green { background: #E8F5E9; color: #2E7D32; }
.sd-summary-icon.purple { background: rgba(155, 89, 182, 0.12); color: #7B1FA2; }
.sd-summary-icon.red { background: #FFEBEE; color: #C62828; }
.sd-summary-icon.amber { background: #FFF8E1; color: #F57F17; }

.sd-summary-label {
    font-size: 11px;
    font-weight: 600;
    color: var(--sn-text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.sd-summary-value {
    font-size: 22px;
    font-weight: 700;
    color: var(--sn-primary);
    line-height: 1.2;
}

.sd-summary-value.red {
    color: var(--sn-danger);
}

.sd-summary-sub {
    font-size: 12px;
    color: var(--sn-text-secondary);
}

.sd-summary-period {
    font-size: 13px;
    font-weight: 600;
    margin-top: 4px;
}

.sd-link {
    font-size: 12px;
    color: var(--sn-info);
    cursor: pointer;
    font-weight: 600;
}

.sd-link:hover {
    text-decoration: underline;
}

.sd-toolbar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
    border-bottom: 1px solid var(--sn-border-light);
    padding-bottom: 12px;
}

.sd-tabs {
    display: inline-flex;
    gap: 4px;
    background: var(--sn-surface);
    padding: 4px;
    border-radius: 999px;
}

.sd-tab {
    border: 0;
    background: transparent;
    padding: 7px 16px;
    border-radius: 999px;
    font-size: 13px;
    font-weight: 600;
    color: var(--sn-text-secondary);
    cursor: pointer;
}

.sd-tab.active {
    background: var(--sn-white);
    color: var(--sn-primary);
    box-shadow: var(--sn-shadow);
}

.sd-toolbar-right {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.sd-switch {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    color: var(--sn-text-secondary);
    cursor: pointer;
}

.sd-switch input {
    accent-color: var(--sn-info);
    width: 16px;
    height: 16px;
    cursor: pointer;
}

.sd-group {
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius);
    overflow: hidden;
}

.sd-group-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    cursor: pointer;
    flex-wrap: wrap;
}

.sd-group-header.accent-day { background: #E8F5E9; }
.sd-group-header.accent-night { background: #F3E5F5; }

.sd-group-title {
    display: flex;
    align-items: center;
    gap: 10px;
}

.sd-group-title h4 {
    margin: 0;
    font-size: 14px;
}

.sd-group-right {
    display: flex;
    align-items: center;
    gap: 12px;
    color: var(--sn-text-secondary);
}

.sd-warn-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    font-weight: 600;
    color: #B45309;
    background: #FEF3C7;
    border: 1px solid #FDE68A;
    padding: 4px 10px;
    border-radius: 999px;
}

.sd-group-body {
    background: var(--sn-white);
}

.sd-emp {
    display: flex;
    align-items: center;
    gap: 10px;
}

.sd-avatar {
    width: 32px;
    height: 32px;
    min-width: 32px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    background: #EBF5FF;
    color: #1B6EC2;
    font-size: 12px;
    font-weight: 700;
}

.sd-avatar.lg {
    width: 44px;
    height: 44px;
    min-width: 44px;
    font-size: 15px;
}

.sd-emp-name {
    font-weight: 600;
}

.sd-emp-sub {
    font-size: 11px;
    color: var(--sn-text-muted);
}

.sd-dots-cell {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.sd-dots-label {
    display: flex;
    gap: 8px;
    font-size: 10px;
    font-weight: 600;
    color: var(--sn-text-muted);
}

.sd-dots-label span {
    width: 10px;
    text-align: center;
}

.sd-dots {
    display: flex;
    gap: 8px;
    align-items: center;
}

.sd-shift-cell {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    white-space: nowrap;
}

.sd-shift-cell + .sd-shift-cell {
    margin-top: 4px;
}

.sd-shift-time {
    color: var(--sn-text-muted);
    font-size: 11px;
}

.sd-dot {
    width: 10px;
    height: 10px;
    min-width: 10px;
    border-radius: 50%;
    display: inline-block;
}

.sd-dot.day { background: var(--sn-success); }
.sd-dot.night { background: #8E24AA; }
.sd-dot.off { background: var(--sn-border); }

.sd-actions-cell {
    white-space: nowrap;
}

.sd-icon-btn {
    width: 28px;
    height: 28px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1px solid var(--sn-border-light);
    background: var(--sn-white);
    border-radius: var(--sn-radius);
    color: var(--sn-text-secondary);
    cursor: pointer;
    font-size: 12px;
}

.sd-icon-btn:hover {
    color: var(--sn-info);
    border-color: var(--sn-info);
}

.sd-icon-btn.danger:hover {
    color: var(--sn-danger);
    border-color: var(--sn-danger);
}

tr.sd-row-selected td {
    background: #EBF5FF !important;
}

.sd-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.sd-showing {
    font-size: 13px;
    color: var(--sn-text-secondary);
}

.sd-footer-right {
    display: flex;
    align-items: center;
    gap: 10px;
}

.sd-pager {
    display: inline-flex;
    gap: 4px;
}

.sd-page-btn {
    min-width: 30px;
    height: 30px;
    padding: 0 8px;
    border: 1px solid var(--sn-border-light);
    background: var(--sn-white);
    border-radius: var(--sn-radius);
    font-size: 13px;
    cursor: pointer;
    color: var(--sn-text);
}

.sd-page-btn.active {
    background: var(--sn-info);
    border-color: var(--sn-info);
    color: var(--sn-white);
}

.sd-page-btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.sd-per-page {
    width: 110px;
}

.sd-legend {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
    font-size: 12px;
    color: var(--sn-text-secondary);
}

.sd-legend span {
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.sd-note {
    font-size: 12px;
    color: var(--sn-text-secondary);
    background: var(--sn-surface);
    border-radius: var(--sn-radius);
    padding: 10px 12px;
}

.sd-panel {
    background: var(--sn-white);
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius-lg);
    box-shadow: var(--sn-shadow);
    padding: 16px;
    position: sticky;
    top: 16px;
    max-height: calc(100vh - 32px);
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 14px;
}

.sd-panel > * {
    flex-shrink: 0;
}

.sd-panel-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 10px;
}

.sd-panel-name {
    font-size: 16px;
    font-weight: 700;
}

.sd-panel-id {
    font-size: 12px;
    color: var(--sn-text-muted);
    font-weight: 600;
}

.sd-panel-close {
    border: 0;
    background: transparent;
    font-size: 20px;
    color: var(--sn-text-muted);
    cursor: pointer;
    line-height: 1;
}

.sd-panel-close:hover {
    color: var(--sn-danger);
}

.sd-panel-meta {
    font-size: 12px;
    color: var(--sn-text-secondary);
}

.sd-panel-tabs {
    display: flex;
    gap: 2px;
    border-bottom: 1px solid var(--sn-border-light);
}

.sd-panel-tabs .sd-tab {
    border-radius: 8px 8px 0 0;
    padding: 8px 12px;
}

.sd-panel-body {
    min-height: 120px;
}

.sd-panel-section {
    border-top: 1px solid var(--sn-border-light);
    padding-top: 12px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.sd-panel-section h4 {
    margin: 0;
    font-size: 13px;
}

.sd-kv-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 10px;
}

.sd-kv {
    display: flex;
    flex-direction: column;
    gap: 2px;
    padding: 10px;
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius);
    background: var(--sn-surface);
}

.sd-kv-label {
    font-size: 11px;
    font-weight: 600;
    color: var(--sn-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.sd-kv-value {
    font-size: 13px;
    font-weight: 600;
    word-break: break-word;
}

.sd-consecutive {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    padding: 10px 12px;
    background: #FFF8E1;
    border: 1px solid #FDE68A;
    border-radius: var(--sn-radius);
    font-size: 13px;
}

.sd-consecutive i {
    color: #B45309;
    margin-top: 2px;
}

.sd-consecutive-sub {
    font-size: 12px;
    color: var(--sn-text-secondary);
    margin-top: 2px;
}

.sd-consecutive .badge {
    margin-left: auto;
}

.sd-action-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 8px;
}

.sd-action-btn {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 6px;
    padding: 12px 8px;
    border: 1px solid var(--sn-border-light);
    border-radius: var(--sn-radius);
    background: var(--sn-white);
    cursor: pointer;
    font-size: 11px;
    font-weight: 600;
    color: var(--sn-text);
}

.sd-action-btn i {
    font-size: 15px;
    color: var(--sn-info);
}

.sd-action-btn:hover {
    border-color: var(--sn-info);
}

.sd-action-btn.danger i {
    color: var(--sn-danger);
}

.sd-action-btn.danger:hover {
    border-color: var(--sn-danger);
}

@media (max-width: 1400px) {
    .sd-summary-grid {
        grid-template-columns: repeat(3, minmax(0, 1fr));
    }
}

@media (max-width: 1200px) {
    .sd-layout.has-panel {
        grid-template-columns: minmax(0, 1fr);
    }

    .sd-panel {
        position: static;
        max-height: none;
    }

    .sd-resizer {
        display: none;
    }
}

@media (max-width: 768px) {
    .sd-summary-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .sd-kv-grid {
        grid-template-columns: minmax(0, 1fr);
    }

    .sd-action-grid {
        grid-template-columns: minmax(0, 1fr);
    }

    .sd-filter-item .form-control,
    .sd-date-range .form-control {
        min-width: 0;
        width: 100%;
    }
}

/* ===================== AT RISK TICKETS ALERT ===================== */
.atrisk-alert {
    background: #FFF7ED;
    border: 1px solid #FDBA74;
    border-left: 5px solid var(--sn-warning);
    border-radius: var(--sn-radius-lg);
    padding: 14px 16px;
    cursor: pointer;
    box-shadow: var(--sn-shadow);
    animation: atrisk-pulse 2.5s ease-in-out infinite;
}

.atrisk-alert:hover {
    box-shadow: 0 4px 14px rgba(234, 88, 12, 0.25);
}

.atrisk-alert-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.atrisk-alert-title {
    color: #C2410C;
    font-weight: 700;
    font-size: 15px;
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.atrisk-alert-title i {
    color: var(--sn-warning);
    font-size: 17px;
}

.atrisk-alert-link {
    font-size: 13px;
    font-weight: 600;
    color: #C2410C;
    white-space: nowrap;
}

.atrisk-alert-table {
    margin-top: 10px;
    background: var(--sn-white);
    border: 1px solid #FED7AA;
    border-radius: var(--sn-radius);
}

@keyframes atrisk-pulse {
    0%, 100% { border-color: #FDBA74; }
    50% { border-color: var(--sn-warning); }
}

/* ---- Contract expiry auto-scroll ticker ---- */
.expiry-ticker {
    display: flex;
    align-items: center;
    gap: 12px;
    background: #EFF6FF;
    border: 1px solid #93C5FD;
    border-left: 5px solid #2563EB;
    border-radius: var(--sn-radius-lg);
    padding: 10px 14px;
    margin-bottom: 16px;
    cursor: pointer;
    box-shadow: var(--sn-shadow);
    overflow: hidden;
}

.expiry-ticker-label {
    font-weight: 700;
    font-size: 14px;
    color: #1D4ED8;
    white-space: nowrap;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    flex-shrink: 0;
}

.expiry-ticker-viewport {
    overflow: hidden;
    flex: 1;
    mask-image: linear-gradient(to right, transparent, #000 4%, #000 96%, transparent);
    -webkit-mask-image: linear-gradient(to right, transparent, #000 4%, #000 96%, transparent);
}

.expiry-ticker-track {
    display: inline-flex;
    gap: 12px;
    white-space: nowrap;
    width: max-content;
    animation: expiry-scroll 30s linear infinite;
}

.expiry-ticker-contract .expiry-ticker-track {
    animation: contract-scroll 30s linear infinite;
}

.expiry-ticker-copy {
    display: inline-flex;
    gap: 12px;
    min-width: 100%;
    justify-content: flex-end;
    flex-shrink: 0;
}

.expiry-ticker:hover .expiry-ticker-track {
    animation-play-state: paused;
}

.expiry-ticker-chip {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 6px 12px;
    border-radius: 999px;
    font-size: 13px;
    background: var(--sn-white);
    border: 1px solid #BFDBFE;
    color: #1E40AF;
}

.expiry-ticker-chip.red { border-color: #FCA5A5; color: #B91C1C; background: #FEF2F2; }
.expiry-ticker-chip.orange { border-color: #FDBA74; color: #C2410C; background: #FFF7ED; }
.expiry-ticker-chip.blue { border-color: #93C5FD; color: #1D4ED8; background: #EFF6FF; }

.expiry-ticker-customer { opacity: 0.75; }
.expiry-ticker-when { font-weight: 700; }

@keyframes expiry-scroll {
    0% { transform: translateX(0); }
    100% { transform: translateX(-50%); }
}

@keyframes contract-scroll {
    0% { transform: translateX(0); }
    100% { transform: translateX(-50%); }
}

.expiry-ticker-license {
    background: #F3E8FF;
    border-color: #D8B4FE;
    border-left-color: #9333EA;
}

.expiry-ticker-license .expiry-ticker-label {
    color: #7E22CE;
}

.shift-wise-scroll {
    max-height: clamp(220px, 38vh, 340px);
    overflow-y: auto;
    overflow-x: hidden;
}

.shift-wise-scroll table {
    margin-bottom: 0;
    table-layout: fixed;
    width: 100%;
}

.shift-wise-table th,
.shift-wise-table td {
    white-space: normal;
    word-break: break-word;
    padding: 8px 10px;
}

.shift-wise-table thead th {
    font-size: 11.5px;
}

.shift-wise-scroll thead th {
    position: sticky;
    top: 0;
    z-index: 2;
}

/* ---- Customer Feedback Form ---- */
.fb-form { display: flex; flex-direction: column; gap: 16px; }
.fb-banner { background: var(--sn-surface); border: 1px solid var(--sn-border); border-radius: var(--sn-radius); padding: 12px 14px; }
.fb-section { border: 1px solid var(--sn-border-light); border-radius: var(--sn-radius); padding: 12px 14px; }
.fb-section-title { font-weight: 700; margin-bottom: 4px; }
.fb-hint { font-size: 12px; color: var(--sn-text-muted); margin-bottom: 10px; }
.fb-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 8px 0; border-top: 1px solid var(--sn-border-light); flex-wrap: wrap; }
.fb-label { font-size: 13px; flex: 1; min-width: 200px; }
.fb-options { display: flex; gap: 4px; flex-wrap: wrap; }
.fb-options-wide { padding: 8px 0; }
.fb-rate { display: inline-flex; align-items: center; gap: 4px; border: 1px solid var(--sn-border); border-radius: 6px; padding: 4px 7px; font-size: 12px; cursor: pointer; }
.fb-rate input { accent-color: var(--sn-primary); }
.fb-scores { display: flex; gap: 14px; flex-wrap: wrap; background: var(--sn-surface); border: 1px solid var(--sn-border); border-radius: var(--sn-radius); padding: 10px 14px; font-size: 13px; }
.fb-note { background: #EBF5FF; border: 1px solid #B3D7FF; border-radius: var(--sn-radius); padding: 10px 14px; font-size: 13px; margin-bottom: 16px; }
.fb-note-danger { background: #FEF2F2; border-color: #FECACA; }